Benchmarking measures the quality of an organization's policies, program and strategies, and compares those results with similar measurements of its peers. To benchmark a card program, collect transaction
data and non-transaction data for your card program.
Metrics provide quantified, relative statistics used to rate card program performance.
Industry Resources
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U.S. Commercial Card KPIs—3Q 2021 by Frank B. Martien, Windward Strategy, Inc.
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